How do I know which size is right for me?
Each product page includes a size guide showing the length and width for every size. Sizes range from 52 to 60, and you can always choose the size closest to your usual length. If you are between sizes, we recommend the larger size for loose-fit styles.
How long does order processing take?
Orders are typically processed within one to two business days and shipped thereafter. The delivery time within the Kingdom will be shown to you at checkout.
Can I exchange or return an item?
Yes, you can request an exchange or return within 14 days of receipt, provided the item is in its original condition with packaging and tags. Full policy details are available on the Exchange and Return Policy page.
Are the fabrics sheer?
We select opaque fabrics for our main collections. For luxury pieces, the outer layer may be light, so we add a suitable inner lining.
Is an alteration service available?
We do not currently offer alteration services. We are working on adding this soon; you can subscribe to our newsletter for updates.
Is the packaging suitable for gifting?
Each piece arrives in elegant Etra packaging, and you can add a gift note on the checkout page.
Can I pay on delivery?
Available payment methods are displayed on the checkout page once activated. We do not show any payment method until it is fully functional in the store.
How do I contact the Etra team?
You can reach us through the Contact Us page, via email, or through the social media channels in the website footer. We respond within one business day.
Didn't find your answer?
The Etra team can help you choose a size or track your order within one business day.